TERMS & CONDITIONS

01 Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply:

• Hotel: Shirvan City Yard.

• Guest or Customer: Any individual who makes a reservation, uses the Hotel’s services, or stays at the Hotel.

• Website: The official website of the Hotel and any authorized online booking platforms.

• Reservation: A booking request for a room, accommodation, or any other service offered by the Hotel.

• Services: Accommodation, hospitality, restaurant, facilities, and other additional services provided by the Hotel.

• Facilities: Guest rooms, suites, restaurants, common areas, and any other facilities operated by the Hotel.

02 Eligibility and Website Use

• Customers must be at least 18 years old to make a reservation, or reservations must be made under the supervision of a parent or legal guardian.

• Customers must provide accurate, complete, and up-to-date information when making reservations or checking in.

• Customers agree to use the Website and Hotel services for lawful purposes and in compliance with the laws and regulations of the Kingdom of Saudi Arabia.

• The Website must not be used in any manner that may damage the Hotel, disrupt its services, or violate the rights of others.

• The Hotel reserves the right to refuse or cancel any reservation involving inaccurate information or violations of applicable regulations.

03 Reservations and Confirmation

• Reservations may be made through the Hotel’s Website, telephone, email, authorized booking platforms, or directly at the Hotel.

• All reservations are subject to room availability, accommodation type, and requested dates.

• A reservation is considered confirmed once the Guest receives a confirmation message or booking reference from the Hotel or an authorized booking platform.

• The reservation confirmation will include the room type, stay dates, number of guests, applicable rate, and any special booking conditions.

• Guests are responsible for reviewing their reservation details and ensuring that all information is accurate before completing payment.

• The Hotel reserves the right to decline a reservation due to unavailability or operational or regulatory reasons, subject to refunding any applicable payments in accordance with the relevant refund policy.

04 Rates, Taxes and Fees

• All rates are quoted in Saudi Riyals (SAR), unless otherwise stated.

• Rates are subject to Value Added Tax (VAT), applicable government charges, and tourism-related fees in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

• Applicable taxes and fees will be disclosed in the reservation details or invoice.

• Room rates and service charges may vary depending on the season, stay dates, room category, and available promotions.

• The Hotel reserves the right to amend its rates without prior notice. However, such changes will not affect confirmed and paid reservations, unless otherwise required by applicable regulations.

• Special offers, discounts, and packages are subject to their respective terms and conditions.

05 Payment Policy

• Payments must be made using the payment methods accepted by the Hotel, including bank cards, electronic payment methods, and bank transfers, where available.

• Certain reservations may require full payment, an advance deposit, or a payment guarantee, depending on the booking conditions.

• The Hotel may request a credit card or security deposit at check-in to cover additional expenses or potential damages.

• Guests are responsible for ensuring successful payment and providing proof of payment when required.

• The Hotel shall not be responsible for additional charges imposed by banks or payment service providers.

• Invoices shall be issued in accordance with the applicable tax regulations of the Kingdom of Saudi Arabia.

06 Check-in and Check-out

• Check-in and check-out times shall be determined according to the reservation confirmation and the Hotel’s policies.

• Guests must present valid official identification documents at check-in, in accordance with applicable regulations.

• Guests must vacate their rooms by the designated check-out time.

• Early check-in and late check-out requests are subject to availability and Hotel approval and may incur additional charges.

• The Hotel reserves the right to verify the details of all guests registered under a reservation.

• Failure to check out on time may result in additional charges in accordance with the Hotel’s published policies.

07 Cancellation, Modification and No-Show Policy

• All cancellation and modification requests are subject to the booking conditions and cancellation policy applicable at the time of reservation.

• Certain reservations may be non-refundable or non-amendable. Such conditions will be disclosed to the Guest before completing the reservation.

• For refundable reservations, cancellation requests must be submitted within the period specified in the booking confirmation.

• If a Guest fails to arrive on the scheduled arrival date without prior notification (No-Show), the Hotel reserves the right to apply the applicable No-Show charges in accordance with the booking conditions.

• Refund requests are subject to the cancellation and refund policy applicable to the reservation.

• Eligible refunds will be processed through the original payment method or another approved method, subject to the procedures and processing timelines of the payment provider.

• The Hotel shall not be responsible for refund delays caused by banks or payment service providers.

08 Guest Conduct and Accommodation

All Guests are required to:

• Respect the privacy, comfort, and convenience of other Guests and Hotel employees.

• Take proper care of the Hotel’s property and facilities.

• Comply with all applicable security, health, and safety instructions within the Hotel.

• Refrain from engaging in activities that violate the laws and public standards of the Kingdom of Saudi Arabia.

• Avoid excessive noise or behavior that may disturb other Guests.

• Refrain from smoking in designated non-smoking rooms and areas.

• Refrain from bringing prohibited or hazardous materials into the Hotel.

• Not use guest rooms or Hotel facilities for commercial or unauthorized purposes without prior approval.

The Hotel reserves the right to take appropriate action, in accordance with applicable laws and regulations, in the event of any violation of these requirements.

09 Children and Additional Guests

• Guests must declare the actual number of adults and children when making a reservation.

• Children’s accommodation and additional guests are subject to the Hotel’s policies, room capacity, and availability of additional beds.

• Additional charges may apply for extra guests or additional beds.

• Parents or responsible adults are responsible for supervising children accompanying them during their stay and while using Hotel facilities.

• Guests must comply with all applicable child safety requirements within guest rooms and common areas.

10 Hotel Facilities and Services

• The Hotel provides its facilities and services subject to operational availability and applicable policies.

• Restaurant opening hours, facilities, and additional services may vary depending on the season and operational requirements.

• Certain services may incur additional charges, which will be communicated to Guests before use.

• The Hotel reserves the right to temporarily close or suspend any facility for maintenance, renovation, operational, or security reasons.

• The Hotel endeavors to provide its services in accordance with high hospitality standards but does not guarantee the continuous availability of all facilities and services at all times.

• Where reasonably possible, Guests will be informed of any significant changes affecting their booked services.

11 Liability, Lost Property and Damages

• Guests are responsible for safeguarding their personal belongings during their stay.

• The Hotel shall not be liable for loss of or damage to personal belongings except to the extent of its liability under applicable laws and regulations.

• Guests must immediately notify Hotel Management of any lost property or damage discovered in guest rooms or Hotel facilities.

• The Hotel reserves the right to seek compensation for damages caused by a Guest or accompanying individuals as a result of negligence, misuse, or intentional misconduct.

• Guests may be charged for the actual cost of repairing or replacing damaged property, subject to applicable procedures.

• The Hotel shall not be liable for damages resulting from circumstances beyond its reasonable control, except to the extent required by applicable law.

12 Privacy and Data Protection

• The Hotel is committed to maintaining the confidentiality and security of Guests’ personal information in accordance with the Personal Data Protection Law (PDPL) and related regulations in the Kingdom of Saudi Arabia.

• Personal information may be collected and processed for reservation management, service delivery, guest registration, payment processing, and compliance with legal requirements.

• Personal data may be shared with competent government authorities or authorized service providers when necessary and in accordance with applicable laws.

• The Hotel implements appropriate measures to protect personal information against unauthorized access, use, or disclosure.

• Guests may refer to the Hotel’s Privacy Policy for further details regarding the collection, processing, and retention of personal information.

13 Force Majeure

The Hotel shall not be held liable for any delay or failure to perform its obligations resulting from circumstances beyond its reasonable control, including natural disasters, fires, epidemics, government decisions, public disturbances, interruption of essential services, and other events constituting force majeure under applicable laws and regulations.

In such circumstances, the Hotel will take appropriate measures to address the situation, communicate with affected Guests, and determine the available options in accordance with applicable laws and policies.

14 Intellectual Property

All rights relating to the Hotel’s trade name, trademarks, logos, photographs, content, designs, website materials, and marketing materials are owned by the Hotel, the Company, or their respective licensors.

No material may be copied, reproduced, republished, or used for commercial purposes without prior written permission from the relevant rights holder.

15 Governing Law and Dispute Resolution

• These Terms and Conditions shall be governed by and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

• The Hotel will endeavor to resolve any Guest complaints or disputes amicably through its official communication channels.

• If an amicable resolution cannot be reached, the dispute shall be referred to the competent judicial authorities in the Kingdom of Saudi Arabia.

• Nothing in these Terms and Conditions shall affect any statutory rights granted to Guests under applicable laws and regulations.

16 Amendments to Terms and Conditions

The Hotel reserves the right to update or amend these Terms and Conditions from time to time to reflect operational, regulatory, or legal changes.

The updated version will be published on the Hotel’s Website and shall become effective from the date of publication, subject to existing confirmed reservations and applicable laws and regulations.